Shipping for Physical Products
Shipping in the USA is FREE for all orders and will ship via USPS with tracking. Prices shown on all items includes shipping unless otherwise noted. Alien Design Lab currently only offers shipping within the USA – if you are an international customer and wish to purchase then please contact us first prior to ordering.
Returns for Physical Products
We do not offer returns. If you receive an item that is damaged please contact us right away so we can replace it for you. Due to the nature of most items we cannot offer returns but we stand behind our products 100% and will always do what we can to make things right.
Turnaround Time for Physical Products
Due to the custom nature of our custom physical products, please allow 3 to 5 days before your items ship. Tracking will be provided once items are shipped out. Items that are listed as being “on-hand” will ship out next day. All orders are processed within 1 to 2 business days and ship within 3 to 5 business days.
Turnaround Time for Digital Products
Digital products / Digital downloads will be provided instantly after purchase. Designs purchased on the website will be available as soon as the payment is completed. Drive access and exclusive access will be provided within 12 hours of purchase. If you have not received your purchased products within these times then please use the contact form to get in touch with us. All digital orders are processed instantly and delivered as soon as payment clears.
Returns for Digital Products / Digital Downloads:
We do not offer returns on digital downloads. Due to the digital nature of most items on the website we cannot offer returns, but we stand behind our designs 100% and will always do what we can to make things right. If you have an issue with the purchase of a digital download purchased from Alien Design Lab then please contact us right away and we will correct the issue. If we cannot correct the issue we will issue a refund for the image.
Returns / Return Policy
Due to the digital nature of all files sold on AlienDesignLab.com there will be NO REFUNDS. Once purchases are made and digital downloads are received the sale is final. If you need help with an image or think something is not correct then please contact us directly using the contact form on the website.
If there is an issue with your purchase please contact us. All links to the designs are emailed immediately after purchase, and displayed to download instantly. Also remember you can log in on the website directly to access your files after purchase.
Sharing / Re-selling
If you are in violation of sharing or re-selling any files created by Alien Design Lab – we reserve the right to cancel your access to all future and current designs without notice, and without a refund. There will be NO REFUNDS for any digital files.
By purchasing the Lifetime Access Drive or any digital files on Alien Design Lab you are agreeing all of the above mentioned items. Once payment is complete, there are no refunds! If you have any questions please contact us prior to purchasing.